refund, exchange & cancellation policy

Refund/Return

We do not provide a refund/return on any product sold.

Exchange/Replacement is provided ONLY in the following cases-

  • Wrong product shipped
  • Damaged product
  • Manufacturing defect
  • Size issue
  1. There are some products that are made-to-order (mentioned in the description box of the product). Such products are not eligible for exchange.
  2. Sale and discounted products are not eligible for exchange.
  3. Please do not expect an exchange if this concerns you.
  4. Products that are unwashed, undamaged, with all its labels and tags intact will only be considered for exchange/replacement.
  5. The customer is required to ship the product which has to be exchanged/replaced within 72 hours of its delivery.
  6. We do not have a reverse pick-up facility. Hence, the customer will have to ship the product back to us from their end.
  7. The product that has to be exchanged or replaced should be shipped to us with its invoice and correct order number.
  8. Shipping charges of the corrected product will be bared by Sunehri Kali.
  9. We recommend re-shipping the items via a trusted courier service company. Kindly provide us with the correct tracking number of the shipment so that we can follow up with its status.
  10. Please note that the goods will be of customer’s responsibility until they are returned to us on our mailing address which will be provided to you by our customer service team once you contact us on +91-7665406688 or email us at help@sunehrikali.com

Exchange/Replacement is NOT PROVIDED in the following cases-

  • 10-12% color difference depends on the screen resolution and lights. Please do not expect an exchange if this concerns you.
  • Exchange/Replacement will not be accepted if you do not like the material, color or design of the dress. We suggest that you should read the product description and have a look at all the pictures before placing the order. You can also call us on our customer service number to know more details about the product if needed.

Cancellation

Customers have the option to cancel their orders within 24 hours of placing their order.

For cancellation you may contact us on our customer service number +91-7665406688 or email us at help@sunehrikali.com